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Refund Policy

Effective Date: 18th April 2025

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At Sabai Thai Massage Therapy Doncaster, we value our clients and aim to provide high-quality massage services with professionalism and care. Please read our Refund Policy carefully to understand your rights regarding payments, cancellations, and refunds.

 

Refunds for Services

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  • Refunds will generally not be provided for completed massage treatments unless there is a proven case of negligence or failure to deliver the agreed service.

  • If you are unsatisfied with your experience, we encourage you to speak with us directly so we can resolve the issue promptly and fairly.

 

Cancellations and Rescheduling

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  • 24 hours' notice is required for cancellations or rescheduling of appointments.

  • Appointments cancelled with at least 24 hours' notice may be rescheduled or refunded (if prepaid).

  • Cancellations made less than 24 hours before the appointment or no-shows are non-refundable and may incur a full charge.

 

Prepaid Appointments and Deposits

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  • Prepaid sessions or deposits are non-refundable if you fail to attend your appointment or cancel without adequate notice.

  • If we need to cancel your appointment for any reason (e.g. staff illness, unforeseen closure), we will offer a full refund or reschedule at no additional cost.

Gift Vouchers

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  • Gift vouchers are non-refundable and not redeemable for cash.

  • Vouchers must be used before the expiry date stated at the time of purchase.

  • If a session is booked with a gift voucher and the client does not attend without notice, the voucher will be considered redeemed.

 

Refunds for Online Payments

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  • If you paid online and are eligible for a refund under our policy, the amount will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • We do not refund any transaction or processing fees charged by third-party platforms unless the fault lies with us.

 

Contact Us for Refund Enquiries

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If you believe you are eligible for a refund or have questions about our policy, please contact us directly:

 

Sabai Thai Massage Therapy Doncaster
Phone: 07463920977
Email: info@sabaimassagetherapy.co.uk
Website: www.sabaimassagetherapy.co.uk

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